ECD
Americas
We provide cost-efficient contact center solutions that meet U.S. service standards. Our clients achieve up to 30% in savings on call and contact center operations. We’re strategically focused on ensuring business continuity through reliable, human-centered customer interactions.
Engage, retain, and capture your customers' attention through our channels:
We specialize in providing customized solutions, tailored to the specific needs of each client, and are committed to ensuring the success of every project.
Contact
Center
We use cutting-edge omnichannel tools to handle your customer interactions with care—deliveing a seamless, high-quality experience every time.
Social
Media
We manage your social media presence with authenticity and effectiveness, engaging with your followers quickly to foster a vibrant, connected community.
SMS
We use our SMS service to ensure ongoing, efficient communication with your audience, providing swift responses and boosting user loyalty.
Email
Marketing
Web Development
Our team
ISRAEL RICAÑO
CEO at ECD Americas
Israel Ricaño is a seasoned economist with over 14 years of experience in the banking sector, where he has specialized in designing and optimizing operational and business frameworks. With a Master’s Degree in Business Management from IPADE, he has become a key figure in the Call Center industry, recognized for developing industry-leading models. His deep expertise in operational processes, technology, and business strategy has made him a vital contributor at ECD, where his insight continues to drive impactful results for clients.
LUIS LICÓN
Business Development & International Operations Officer
Luis has led business projects for top global companies like P&G, Duracell, and Gillette, bringing strong international expertise to ECD Americas’ growth strategy.
As a bicultural professional with over two decades in the U.S., he understands the business landscape in both countries. His experience in startup operations, technology transfer, and training supports the successful execution of client goals with efficiency and structure
MIKE DYSON
Chief Administration Officer
Mike Dyson is a seasoned executive with over 30 years of experience in leading and optimizing business operations. Known for revitalizing underperforming companies and expanding networks to 25+ sites, his strategic and cost-efficient approach drives sustainable growth. His leadership and cultural adaptability are key assets in the nearshore service industry.
MIKE DUNN
Chief Technology Officer
Mike Dunn, CTO and CRO at Nearshore Elite, brings over 20 years of experience from AT&T and BellSouth, where he led major accounts in advanced data and voice solutions. His expertise spans VoIP, cloud platforms, contact centers, and managed services, delivering secure, scalable, and cost-effective technologies that drive operational efficiency.
With a BSBA in Finance and IT, Mike blends technical knowledge with award-winning sales leadership to ensure clients achieve their business goals through reliable and innovative service platforms.
NATALU GÓMEZ
Chief Operating Officer (Mexico)
Explore Our Certifications
Our certifications reflect our commitment to excellence, ensuring quality for our clients while promoting best practices and operational efficiency within the company.
ISO 9001 certification is one of the most recognized quality standards worldwide.
It offers a framework for information security, enabling organizations to effectively identify and manage their information security risks.
Certification scheme that assesses and certifies the operations of organizations engaging with customers.
This standard helps protect against fraud and strengthens customer trust in our services.
Company Philosophy
“
Together,
we make things happen.
”
Purpose
We provide omnichannel solutions that add real value to our clients by enhancing the end-user experience
Values
- Integrity & Honesty
- Teamwork
- Initiative and Fulfillment
- Innovation
Vision
Bicultural Expertise
- Deep knowledge of U.S. and Mexican work environments, laws, and cultures
- U.S.-based company with American and Mexican ownership
- Formally certified agents
Scalability & Flexibility
- Agile “cellular” operational model for
clients of all sizes - Rapid deployment of vertical start-ups in days
- Experience across 6+ industries, offering both general and specialized services
Proven Experience & Continuity
- 30+ years in the telecommunications industry
- Over 20 years in people management
- 4 active locations in Mexico City
