Contact Center
An American Company with 20 years of experience in people management and a strong foundation in IT and communication technologies
Our advanced platforms and infrastructure empower us to drive exceptional results through omnichannel integration and an ongoing commitment to innovation.
Our services
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Client
Our work culture is built on respect, collaboration, and professional growth. We foster an inclusive environment where every team member can contribute their talents and continue to grow.
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Collections
Our work culture is built on respect, collaboration, and professional growth. We foster an inclusive environment where every team member can contribute their talents and continue to grow.
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Sales
Our work culture is built on respect, collaboration, and professional growth. We foster an inclusive environment where every team member can contribute their talents and continue to grow.
Our service model puts the customer first, making their experience the focus of everything we do.
Our trained team and solid infrastructure let us deliver tailored service while meeting the KPIs that matter most to you.
- 24/7 Customer Support
- Product- or Service-Specific Assistance
- Back Office Processes
- Complaint and Claim Management
- Call-to-Action Strategies
- Market Research
robust strategies to optimize outcomes, ensuring operational efficiency and adherence to collection regulations.
- Preventive Collection
- Early Arrears
- Late Arrears
- Extrajudicial Collection
- Appointment Generation
- Online Sales
- BackOffice Processes
- Call to Action Strategies
Driven by Learning: Lean Startup in Action
We apply the Lean Startup methodology in our daily work. This approach is centered on learning from mistakes and quickly iterating to develop successful products and businesses. Below are the key concepts that define this methodology:
The Lean Startup methodology treats mistakes as learning opportunities, using the Build-Measure-Learn cycle for rapid iteration and improvement.
CELER Model
The pathway to boosting your business to the next level.
1
Lead
Generation
Lead Generation
We design cutting-edge digital strategies to generate leads like never before. We harness the power of diverse platforms and channels to pinpoint your perfect customers, define clear goals, and make the most of websites, landing pages, SEO, SEM, and social media to connect.2
Information Processing
Information Processing
We handle your customers' information in real-time, making sure they get the attention they need as quickly as possible, helping you maintain a fast and quality service.3
Unique
Development
System
Unique Development System
Our all-in-one dialing system ensures we contact your customers within seconds of receiving their information, improving efficiency and accelerating sales.4
Call Closing
Call Closing
Our expert tele-sales team is dedicated to closing sales with efficiency and precision. We focus on consistently reaching your prospects and guiding them through a smooth, reliable process, helping you meet your business goals.
5
Real-time and Mobile Monitoring
Real-time and Mobile Monitoring
Every call is closely monitored and recorded in real-time. This ensures we identify areas for improvement and provide a more effective, personalized service.6
